● Bonus Health
Terms of Service
Effective date: August 6, 2026 • Last updated: August 6, 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you” or “User”) and Bonus Health LLC (“Bonus Health,” “we,” “us,” or “our”), a Florida limited liability company located at 255 Giralda Ave., Floor 5, Miami, FL 33141. These Terms govern your access to and use of the Bonus Health platform, program, AI dietitian, and all related services (collectively, the “Services”).
Important: Bonus Health provides nutrition and behavioral weight-management support. Our services are not emergency services and are not a substitute for in-person medical diagnosis or treatment. If you have a medical emergency, call 911 immediately.
CONTENTS
1. Description of Services
2. Eligibility
3. Investigational Device Notice
4. Medical Disclaimer and Clinical Limitations
5. Enrollment and Program Participation
6. AI Dietitian and Automated Processing
7. Call Recording and Communications Consent
8. HIPAA and Protected Health Information
9. Data Security
10. Payment, Insurance, and Billing
11. Compliance Incentive Program
12. Intellectual Property
13. Prohibited Uses
14. Third-Party Services and Integrations
15. Disclaimer of Warranties
16. Limitation of Liability
17. Indemnification
18. Term and Termination
19. Modifications to These Terms
20. Governing Law and Jurisdiction
21. Dispute Resolution and Arbitration
22. General Provisions
23. Contact Information
1. Description of Services
Bonus Health provides an AI-powered Intensive Behavioral Therapy (“IBT”) platform designed to support the treatment of obesity and related chronic conditions in adults.
The Services include:
An AI dietitian agent and human registered dietitians who deliver structured IBT lessons via telephone (voice call) and SMS text message — no application download is required.
A cellular-enabled digital scale that supports program tracking and informs AI agent actions.
Evidence-based nutrition protocols and curriculum developed in collaboration with leading obesity specialists.
Ongoing patient check-ins, behavioral coaching, and continuous support between meals.
Automated session documentation, including structured clinical summaries and EMR-compatible outputs.
Early risk detection and clinical escalation pathways to qualified human reviewers when safety or quality signals are identified.
A compliance incentive program through which eligible participants may earn gift card rewards (up to $125 per program year, subject to eligibility and program rules).
An administrative and patient portal for care coordination and documentation.
The Services are clinically supervised and designed to deliver care consistent with the CMS Intensive Behavioral Therapy for Obesity benefit established in 2011. The Services are provided in partnership with registered dietitians and an advisory medical board. Specific service availability, session frequency, and curriculum content may be updated from time to time.
2. Eligibility
To use the Services, you must:
Be at least 18 years of age.
Be located in the United States at the time of each session.
Meet the clinical eligibility criteria established by Bonus Health and, where applicable, the IBT coverage requirements of your health plan, Medicare, or other payers.
Have the legal capacity to enter into a binding agreement.
Provide accurate, complete, and current information at enrollment and update it promptly as needed.
The Services are not intended for individuals under the age of 18 except as part of clinical care expressly arranged for an eligible individual by a parent or legal guardian in compliance with applicable law. By enrolling, you represent and warrant that you meet all eligibility requirements.
3. Investigational Device Notice
CAUTION: Investigational device. Limited by Federal law to investigational use. The Bonus Health platform and certain associated devices have not yet received final clearance or approval from the U.S. Food and Drug Administration (FDA) or the Centers for Medicare & Medicaid Services (CMS). Availability of certain Services is subject to ongoing FDA and CMS review. You will be informed of the investigational status applicable to any component of the Services prior to enrollment.
Your participation in the program may constitute participation in an investigational study. By enrolling, you acknowledge the investigational nature of the applicable Services and agree to comply with any study protocols, informed consent documents, or additional terms provided to you in connection with the investigational use.
4. Medical Disclaimer and Clinical Limitations
THE SERVICES ARE NOT A SUBSTITUTE FOR EMERGENCY MEDICAL CARE. IF YOU BELIEVE YOU ARE EXPERIENCING MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY.
The Services provide behavioral counseling and nutrition guidance as a component of a clinically supervised IBT program. They are not intended to diagnose, treat, cure, or prevent any disease other than as expressly described in the applicable program scope. The Services do not replace the judgment of your primary care provider, physician, or other treating clinicians, and you should continue to seek care from qualified healthcare professionals for all medical concerns.
While the AI dietitian is designed with clinical safety guardrails and escalation pathways, artificial intelligence systems may make errors. All AI-delivered sessions are subject to human clinical oversight, but you should exercise your own judgment and consult a qualified healthcare professional whenever you have questions or concerns about your health.
Bonus Health does not guarantee any specific clinical outcome, weight-loss result, or improvement in health status as a result of participation in the program.
5. Enrollment and Program Participation
To enroll in and benefit from the Services, you agree to:
Complete the enrollment process accurately and provide all information required for clinical and eligibility screening.
Actively participate in scheduled sessions and engage with the curriculum as directed by your care team.
Use the Bonus Health digital scale and any other program devices as instructed and report any device malfunctions promptly.
Promptly notify Bonus Health of any change in your health status, medications, or medical conditions that may be relevant to your care.
Comply with all program rules, clinical protocols, and care team recommendations communicated to you during the program.
Refrain from sharing your account credentials or program access with any third party.
Bonus Health may modify, suspend, or discontinue your access to the Services if you fail to meet participation requirements, provide false or misleading information, or violate these Terms.
6. AI Dietitian and Automated Processing
Some sessions are delivered by an AI dietitian rather than a human registered dietitian. You will be notified at the start of each session whether you are interacting with the AI system or a human dietitian.
During AI-delivered sessions, the AI dietitian may:
Ask structured questions about your dietary habits, physical activity, weight, health history, and daily behaviors.
Provide evidence-based nutrition guidance, behavioral coaching, and goal-setting support consistent with the IBT curriculum.
End the session or transfer escalation to a human clinician if safety signals or quality concerns are identified.
Every session — whether AI or human — is subject to automated and, where warranted, human clinical review for quality, clinical appropriateness, and safety. AI processing supports but does not replace the clinical oversight built into the program.
If you prefer to receive sessions exclusively from a human registered dietitian, you may request this by contacting us at hi@bonushealth.co . Bonus Health will accommodate such requests to the extent operationally practicable.
7. Call Recording and Communications Consent
All dietitian sessions — both AI and human beings, are recorded and transcribed.
Recordings and transcripts are used to deliver care, document your nutrition plan,
support quality and safety review, meet clinical and legal recordkeeping requirements,
and improve the AI and clinical systems.
Before or at the start of each session, you will receive notice of recording. Where
applicable law requires your consent to record a telephone call, your continued
participation in the session constitutes your consent to recording for the purposes
described above. If you do not consent to recording, you must notify Bonus Health before
the session begins and you may be unable to receive certain Services.
By providing your telephone number and enrolling in the program, you also consent to
receive automated and manual calls, text messages, and secure messages from Bonus Health
related to your care, appointments, and program participation. Standard message and data
rates may apply to SMS communications. You may opt out of non-essential communications
at any time by contacting us.
8. HIPAA and Protected Health Information
Bonus Health is a HIPAA “covered entity.” In the course of providing the Services, we create and maintain Protected Health Information (“PHI”) about you as defined under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”).
Your rights with respect to your PHI — including the right to access, amend, and request restrictions on the use and disclosure of your health information — are governed by our Notice of Privacy Practices, which is available upon request and incorporated herein by reference. Your key HIPAA rights include:
Access and obtain a copy of your medical record.
Request a correction or amendment to your record.
Request an accounting of certain disclosures of your PHI.
Request restrictions on certain uses and disclosures.
Request confidential communications by alternative means or at an alternative location.
File a complaint with Bonus Health or with the U.S. Department of Health and Human Services, Office for Civil Rights ( hhs.gov/ocr ), without fear of retaliation.
We maintain HIPAA Business Associate Agreements with all service providers that handle PHI on our behalf. We use and disclose PHI only as permitted by HIPAA, our Notice of Privacy Practices, and applicable law.
9. Data Security
Bonus Health maintains an information security program that is consistent with the HIPAA Security Rule and designed to meet the requirements of the SOC 2 Trust Services Criteria (Security, Availability, Confidentiality, and Processing Integrity). Our safeguards include:
Encryption of PHI and personal data in transit and at rest using industry-standard encryption protocols.
Role-based access controls and minimum-necessary access principles, with access logging, monitoring, and periodic reviews.
Network and database security controls, vulnerability management, and security patching.
Workforce security awareness training and secure workstation and device policies.
A security risk management program that includes periodic risk assessments, vulnerability assessments, and business continuity and disaster recovery planning.
An incident response and breach notification process, including notifications to affected individuals and regulators as required by HIPAA and applicable state law.
No method of electronic transmission or storage is completely secure. While we take commercially reasonable and legally required steps to protect your information, we cannot guarantee absolute security against all threats. If we become aware of a breach affecting your PHI or personal information, we will notify you and applicable regulators as required by law.
10. Payment, Insurance, and Billing
The Services may be covered in whole or in part by your health plan, Medicare, or other payer, subject to your coverage terms, eligibility, and applicable co-pays, deductibles, or cost-sharing obligations. Bonus Health will verify your eligibility prior to enrollment and submit claims to your payer on your behalf where applicable.
You are responsible for any amounts not covered by your payer, including applicable co-pays, deductibles, or amounts determined to be non-covered after adjudication. Bonus Health will provide you with advance notice of any out-of-pocket costs to the extent required by applicable law.
Payment for any amounts due to Bonus Health may be processed by a third-party payment processor. Bonus Health does not store your payment card details. By authorizing payment, you agree to the terms and conditions of the applicable payment processor.
Bonus Health reserves the right to adjust fees, billing practices, or coverage verification processes upon notice to you, to the extent permitted by applicable law and your program agreement.
11. Compliance Incentive Program
Eligible participants may earn gift card rewards of up to $125 per program year for meeting program compliance milestones, as determined by Bonus Health in its sole discretion. Incentive availability, eligibility criteria, milestone definitions, and reward amounts are subject to change upon notice to participants.
Incentive rewards are not contingent on any specific clinical outcome or health result. Bonus Health does not represent that participation in the incentive program will affect your health insurance premiums, coverage, or benefit eligibility. Rewards may be subject to applicable tax reporting requirements.
12. Intellectual Property
All content, curriculum, software, algorithms, processes, documentation, branding, and materials made available through the Services (“Bonus Health Content”) are owned by or licensed to Bonus Health and are protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership rights in or to Bonus Health Content.
Bonus Health grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services and Bonus Health Content solely for your personal participation in the program, in accordance with these Terms. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit any Bonus Health Content without our prior written consent.
You retain ownership of any personal information and health data you provide to Bonus Health. By providing such information, you grant Bonus Health the rights necessary to provide the Services, as described in the Privacy Policy and Notice of Privacy Practices.
If you believe that any content on the Services infringes your intellectual property rights, please notify us at hi@bonushealth.co with a description of the alleged infringement.
13. Prohibited Uses
You agree not to use the Services to:
Provide false, inaccurate, or misleading information at enrollment or during the program.
Impersonate any person or entity or misrepresent your identity or affiliation.
Attempt to gain unauthorized access to any part of the Services, Bonus Health systems, or another user’s account.
Interfere with, disrupt, or overburden the Services or the underlying infrastructure.
Reverse engineer, decompile, or attempt to extract the source code of any software component of the Services.
Use the Services for any unlawful purpose or in violation of any applicable law or regulation.
Harvest, scrape, or collect information about other users without their consent.
Use the Services to transmit any harmful, offensive, or disruptive content.
Bonus Health reserves the right to investigate and take appropriate legal and technical action in response to any violation of these prohibitions, including suspension or termination of your access to the Services.
14. Third-Party Services and Integrations
The Services may integrate with or link to third-party services, including electronic medical record systems, health plans, payment processors, telehealth platforms, and other healthcare technology providers. Bonus Health is not responsible for the privacy practices, security, or content of any third-party services. Your use of third-party services is subject to their respective terms and privacy policies.
When we share your information with third-party service providers that handle PHI on our behalf, we do so under HIPAA Business Associate Agreements and require those providers to implement appropriate safeguards. For other service providers, we maintain contractual data protection obligations consistent with our Privacy Policy.
15. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. BONUS HEALTH DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BONUS HEALTH DOES NOT WARRANT ANY PARTICULAR CLINICAL OUTCOME, WEIGHT-LOSS RESULT, OR HEALTH IMPROVEMENT.
Some jurisdictions do not allow the exclusion of implied warranties. To the extent such warranties cannot be excluded, they are limited to the maximum extent permitted by applicable law.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BONUS HEALTH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF BONUS HEALTH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In no event shall Bonus Health’s total cumulative liability to you arising out of or relating to these Terms or the Services exceed the greater of (a) the total amounts paid by you or your payer to Bonus Health in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars ($100.00).
Nothing in these Terms limits Bonus Health’s liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law, including liability under HIPAA.
17. Indemnification
You agree to indemnify, defend, and hold harmless Bonus Health and its officers, directors, employees, agents, affiliates, licensors, and service providers from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Services in violation of these Terms; (b) your violation of any applicable law or regulation; (c) your violation of the rights of any third party; or (d) any false or inaccurate information you provide to Bonus Health.
Bonus Health reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with Bonus Health’s defense.
18. Term and Termination
These Terms are effective upon your enrollment in or use of the Services and remain in effect until terminated by either party.
You may terminate your participation in the program at any time by notifying Bonus Health at hi@bonushealth.co . Termination of your program participation does not relieve you of any obligations incurred prior to termination, including any amounts owed for Services rendered.
Bonus Health may suspend or terminate your access to the Services at any time, with or without cause, upon notice to you, including but not limited to cases where you violate these Terms, provide false information, or engage in conduct harmful to the safety of other patients or the clinical integrity of the program.
Upon termination, Bonus Health will retain your health records and PHI for the periods required by applicable federal and state law. Sections 8, 9, 12, 15, 16, 17, 20, 21, and 22 survive any termination of these Terms.
19. Modifications to These Terms
Bonus Health reserves the right to modify these Terms at any time. When we make material changes, we will provide you with advance notice by email, by in-session notification, or by another method reasonably designed to bring the changes to your attention, and will revise the “Last Updated” date at the top of this document.
Your continued use of the Services after the effective date of any modified Terms constitutes your acceptance of those changes. If you do not agree to the modified Terms, you must discontinue use of the Services and notify Bonus Health of your intent to terminate.
20. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Subject to Section 21 (Dispute Resolution), any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you hereby consent to the personal jurisdiction of such courts.
21. Dispute Resolution and Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally shall be submitted to binding individual arbitration administered by JAMS under the JAMS Streamlined Arbitration Rules then in effect. The arbitration shall be conducted in Miami, Florida, or, if you prefer, by telephone or video conference. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
CLASS ACTION WAIVER: YOU AND BONUS HEALTH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person’s claims.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or stop the actual or threatened misappropriation of intellectual property rights or unauthorized disclosure of PHI or confidential information. Nothing in this section limits your rights under HIPAA.
If the class action waiver is found to be unenforceable as to any particular claim, that claim (and only that claim) shall be severed from arbitration and may be pursued in court, with all remaining claims proceeding in arbitration.
22. General Provisions
23. Contact Information
For questions about these Terms, your account, or the Services, please contact:
Bonus Health LLC
Privacy Officer and Legal Team
255 Giralda Ave. Floor 5 Miami, FL 33141
Email: hi@bonushealth.co
Phone: +1 (305)-419-1161
You may also file a complaint regarding your PHI or privacy rights with the U.S. Department of Health and Human Services, Office for Civil Rights, at hhs.gov/ocr . Bonus Health will not retaliate against you for filing a complaint.
© 2026 Bonus Health LLC. All rights reserved. · These Terms should be read together with the Privacy Policy and Notice of Privacy Practices.
© 2026 Bonus Health LLC. All rights reserved. • These Terms should be read together with our Privacy Policy and Notice of Privacy Practices.